Online RMA service

If your product is in need of repair, you can take advantage of RuggON's online service system.

Register for an Online Repair Request

Registration is the first step. Please contact your sales representative to get user ID and password.

How to get started

  • Your user ID and password allow you to create and manage online repair requests on RuggON’s e-service system.
  • Login to apply for RMA number and you will receive a reply email within 24 hours.
  • After obtaining an RMA number, please follow the shipping instructions on e-service system to return product within five days.
  • On RuggON’s e-service system, you may track the status of every RMA, obtain RMA repair report.

Login and Start e-service