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eRMA

What is eRMA ?

If your product is in need of repair, you can take advantage of RuggON's online service system. On RuggON's e-service system, you may track the status of every RMA, and obtain RMA repair report.

How to get started

1
STEP

Please contact your sales representative to get user ID and password.

2
STEP

Your user ID and password allow you to create and manage online repair requests on RuggON's e-service system.

3
STEP

Login to apply for RMA number and you will receive a reply email within 24 hours.

4
STEP

After obtaining an RMA number, please follow the shipping instructions on e-service system to return product within five days.