If your product is in need of repair, you can take advantage of RuggON's online service system. On RuggON's e-service system, you may track the status of every RMA, and obtain RMA repair report.
Please contact your sales representative to get user ID and password.
Your user ID and password allow you to create and manage online repair requests on RuggON's e-service system.
Login to apply for RMA number and you will receive a reply email within 24 hours.
After obtaining an RMA number, please follow the shipping instructions on e-service system to return product within five days.