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Have Any Questions?

Select your product below.

  • I just open box, tablet unable to power ON?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III

    Because the tablet is under “Battery shipping mode” and will not power ON to preserve the battery and prevent power loss. Please connect AC power adaptor with tablet to power ON. There have a warning sticker on screen protect film as below:

  • Where to install SIM card?

    Product

    • PM-521
    • PX-501 Gen I/II

    Open the I/O cover then able to see the SIM slot.

  • How to enter BIOS setup?

    Product

    • PM-521
    • PX-501 Gen I/II
    1. After system power on, press and hold tablet’s Win button immediately till Boot Menu show up.
    2. Tap the “Main” icon to enter Setup

    You can find and check BIOS and EC version in System Information.

    Product

    • PM-311B
    1. After system power on, press and hold tablet’s WIN button immediately till Boot Menu show up.
    2. Tap the “Main” icon to enter Setup

    You can find and check BIOS and EC version in System Information.

  • How to install WWAN module?

    Product

    • PM-521
    • PX-501 Gen I/II
    • PX501 Gen III
    1. Open the service door on the bottom case.
    2. Install the WWAN module and secure by screw, then connect 2 antenna cables.
      PM-521, PX-501 Gen I/II

      PX501 Gen III
      user must insert LTE SIM card first then install WWAN module.
    3. Place Acetate tape attach on both connections.
    4. Secure the service door back
  • System pop-up Real Time Clock Error message when power on

    Product

    • PM-521
    • PX-501 Gen I/II


    1. Please turn the switch to ON position which would charge the internal battery.
    2. Please plug AC power adapter to charge tablet and has better to 100% (4~6 hours) then power on tablet again. Once the battery has power, it won’t have RTC error message again.
  • Why doesn’t light sensor work correctly?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III
    1. Please make sure the DashON utility available on your tablet. If it is installed correctly, DashOn icon should be displayed in Desktop. If not, please contact technical service representative for more instruction.
    2. Open DashON and find brightness field, enable “Auto” to make Light Sensor automatically adjust brightness.
    3. You can test to cover Light Sensor by your finger to see varied brightness on screen.

    Product

    • MT7000
    • VX-601
    • VULCAN X
    1. Please make sure the DashON utility available on your tablet. If it is installed correctly, DashOn icon should be displayed in Desktop. If not, please contact technical service representative for more instruction.
    2. Open DashON and find brightness field, enable “Auto” to make Light Sensor automatically adjust brightness.
    3. You can test to cover Light Sensor by your finger to see varied brightness on screen.
  • Do PX501 Gen I/II/III support SAS key?

    Product

    • PX-501 Gen I/II
    • PX501 Gen III

    Yes. Please press Windows Button first and then Power Button as combination to enter account selection in log-in screen or enter task manager in Windows

  • Is it possible to open both front and rear webcam at the same time?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III

    Due to system design, either front or rear webcam can be used one at a time.

  • There is no sound from Audio Input/Output?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III
    • MT7000
    • VX-601
    • VULCAN X

    Right click on speaker icon in task bar, and select "Recording devices". Click "Microphone", and select "Properties" and go to "Levels" tab to adjust MIC recording level and MIC boost gain accordingly.

  • How to calibrate touch screen for Windows Platform?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III

    The touch screen has been fine-tuned for Windows environment. There will be no necessary to manually set up it.

    Product

    • VX-601

    Please follow procedures below to calibrate touch screen.

    1. Tap to execute the eGalaxTouch icon on desktop (or from programs menu) and select 4 points calibration method.
    2. Use stylus pen or nail to calibrate as shown on touch screen.
    3. When calibration completed, click OK to finish program.
  • How can I change my Windows desktop icon size?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III

    For Windows 7

    1. Go to Start → Control Panel → Display → Make text and other items larger or smaller.
    2. Choose "Medium - 125%" or manually customize the text size by "Set customer text size (DPI)".
    3. Click Apply in the main Display Window then click Log off now to save changes.



    For Windows 10

    1. Go to Settings → Display → Scale and layout
    2. Select item under Change the size of text apps, and other items.
    3. Or you can manually customize text size under same field.
    4. It will automatically apply your change to display.

    Product

    • MT7000
    • VX-601
    • VULCAN X
    1. Go to Settings → Display → Scale and layout
    2. Select item under Change the size of text apps, and other items.
    3. Or you can manually customize text size under same field.
    4. It will automatically apply your change to display.
  • Where can I find the Windows Embedded Windows 10 IoT product key to do Windows Activation?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III
    • MT7000
    • VX-601
    • VULCAN X

    Windows 10 IoT provides activation check/activate via Internet. If your tablet’s OS originally come from RuggON, you can just skip the activation product key fill in at 1’st startup setting. Once the OS boots up, make sure the Internet connect well. OS activation will auto executive after few minutes.

    Please go to Settings → System → About → System Info


    When Windows license activated successfully, you will see status as screen capture below.

  • How to enable Wi-Fi / Bluetooth / GNSS in DashON?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III
    1. Please make sure the DashON utility can be found in Desktop. If not, please contact technical service representative to download and install it.
    2. Once the DashON Utility installed, you may tap Wi-Fi / Bluetooth / GNSS position to enable it.
  • How to reset Barcode Reader?

    Product

    • PM-311B
    • PM-521
    • PM-522
    • PX-501 Gen I/II
    • PX501 Gen III

    Please scan below barcode to reset to factory default.




    If you want set the barcode reader as USB input device, please scan below barcode.

  • System cannot power on

    Product

    • VX-601

    VX-601 has two power modes for user preference which can be activated through DashON. If you want to use power source via power adapter, please disable “ACC Input Detection”. To turn on the system, please follow the directions below:

    1. Press power button to turn on the system.
    2. When VX-601 is in “Non-ACC mode” (*Default is Non-ACC mode), the device will not auto power off when the power supply is removed (charged from UPS battery instead), please use windows commend to fully shut down the device.
    3. When VX-601 is in “ACC Sense Mode”, please follow the directions below:
      1. When the system is off, switch the ignition from off to on, the system will turned on/delay on.
      2. When the system is off and the ignition is off, press the power button, the system will be turned on/no delay on.
      3. When System is off and the ignition is on, press the power button, the system will be turned on/no delay on.

    The internal battery just acting as backup battery (UPS), please do not use it as main power source to operating VX-601.